Manly Fast Ferry Terms and Conditions:

Please read before booking your ticket/s on Manly Fast Ferry.

These terms and conditions apply between you and Manly Fast Ferry Pty Ltd (Company) when you make your booking or purchase of tickets for travel on Manly Fast Ferry (MFF).

A reference to the Company includes its related bodies corporate or agents or contractors that operate the MFF on the Company’s behalf. You are bound by the latest version of the Terms and Conditions.

Cancellation and Refund Policy:

To the extent permitted by law, tickets, vouchers and goods are not refundable.

Certain State and Commonwealth legislation, including the Australian Consumer Law, imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

Cancellation of Cruise Policy:

If the Company elects or is required to cancel a cruise due to circumstances beyond its control, the Company will provide you with a replacement service of equal value.

Conditions of Carriage

The following condition apply to your trip with MFF:

  1. To the maximum extent permitted by law, passengers embark and travel on MFF at their own risk.
  2. The Company is not liable or responsible for the illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with goods or services provided by the Company including travelling and alighting on MFF vessels.
  3. The Company reserves the right to cancel or vary any MFF service in any way, without cause or liability.
  4. The Company is not a common carrier and reserves the right to refuse to carry any passenger, luggage or goods without assigning any reason thereof.
  5. The Company reserves the right to substitute any other vessel or vessels and the Company will not be liable for any loss or expense incurred by the charterer caused by such substitution or cancellation.
  6. You must comply with the security arrangements for travel on MFF vessels and use of Maritime property, including bag and personal searches and prohibition of certain items such as knives, umbrellas, glass and alcohol. We accept no responsibility for confiscated items.

Secure transactions

Our online payment gateway is hosted by a third party service provider, which is Payment Card Industry Data Security Standard (PCI DSS) compliant. Credit card details used for online bookings are not stored by us.

Privacy Collection Statement:

We will collect, store, use and disclose your personal information in accordance with relevant legislation and our Privacy Policy. Our Privacy Policy is available at Our Privacy Policy includes information about safeguards in place for your personal information and how we can direct market to you, unless you change your preferences. By booking, you confirm that you have read and acknowledge the terms of our Privacy Policy.

Limit of Liability

All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms or their subject matter, not contained in these Terms, are excluded from these Terms to the maximum extent permitted by law.

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.

If any guarantee, warranty, term or condition is implied or imposed in relation to these Terms under the Australian Consumer Law or any other applicable legislation and cannot be excluded and we are able to limit your remedy for a breach, then our liability is limited to, in the case of services, the supplying of the services again.

To the maximum extent permitted by law, the Company will not be liable to any person in relation to claims for personal injury or damage to tangible property or for any indirect, special or consequential loss or damage suffered by any person under these Terms. This applies to all claims, whether such claims are made in tort (including without limitation negligence), in equity, under statute or on any other basis.


In addition to these Terms and Conditions, the Company’s General Conditions govern the purchase of tickets, vouchers and goods and the use of our web site and the smartphone app.

The Terms and Conditions are governed by the laws of the State of New South Wales.

Any provision of these Terms and Conditions which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these Terms and Conditions is not affected.

You are bound by the latest version of the Terms and Conditions, which are available at

Contact details

If you wish to contact us please use any of the methods below:

  • Contact Form
  • mail: PO Box 101, Ramsgate, NSW 2219
  • telephone: 02 9583 1199

Please note that telephone calls to and from the Company may be recorded for training and compliance purposes.

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